we provide
The Utility BillStar Core System:
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> Customer Information System
- Complete customer account information in one screen
- Balance sheet
- Service contract information
- Easy credit or debit adjustment to accounts
- Ability to Bypass – Shutoff, Collections and Delinquent processes on select accounts
- Apply action against selected accounts such as – ‘Cash Only’ and ‘Deposit Required’
- Review current and previous bills – Able to reprint bills
- Able to make credit card payments at each workstation
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> Billing Process
- Process bills
- Sort bills in order required by the Post Office for maximum discount postal rates
- Update carrier route service (CAS)
- Print billing report
- Print billing exception report – Bills with high dollar amount or large credits
- Process is scheduled base – Using the Calendar Screen
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> Delinquent Accounts Process
- Process delinquent accounts
- 10 day shutoff notices
- 48 hour shutoff notices
- Shutoff procedures
- Process is scheduled base – Using the Calendar Screen
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> Payment Process Services
- Check scanner
- Barcode
- AutoPay – Automatic withdraw from customer account
- Direct Bank to Bank deposit
- Check 21 ready
- Cashiering System screen for front office window
- Credit Card processing
- EasyPay – payment plan (4 scheduled payments in a billing cycle)
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> Accounts & Services Information
- Schedule new and closed accounts
- Process new and closed accounts on the fly
- Edit existing account information
- Edit existing service location information
- Schedule work order service repairs – Fix leaks, replace meter and other repairs
- Master/Slave accounts – One account receives the bills from the slave accounts
- Setup & edit services contracts
- Setup & process Hydrant meter services
- Setup & process compound meter
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> The Calendar Screen
- Where billing, delinquent, 10-day, 48 hour and shutoff tasks are schedule
- Collections is scheduled from the Calendar screen
- Scheduling is in one year time span – view future events and tasks
- Enter office staff duties or time off
- Program any custom tasks for scheduling
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> Meter Reading Manager
- Download account information to meter reading devices
- Able to handle protocols with either standard or radio meters
- Adjust meter readings from misreads
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> Collections
- Keep track of customer with no payment on closed accounts
- Reprints last bill for second chance to pay
- Generates 10 day letter stating that customer will go to collections
- Generates electronic file to be sent to collection agency – by e-mail
- Process is scheduled base – Using the Calendar Screen
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> BackFlow Prevention Program Management
- Keeps track of Backflow device testing dates
- Generates a BackFlow device test sheet and letter for mail outs to customers
- Keeps track of delinquent test and produces a shutoff list
- Prepares state require reports
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> Reports
- Reports are designed by the agencies requirements
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