we provide

      The Utility BillStar Core System:

• > Customer Information System
  • Complete customer account information in one screen
  • Balance sheet
  • Service contract information
  • Easy credit or debit adjustment to accounts
  • Ability to Bypass – Shutoff, Collections and Delinquent processes on select accounts
  • Apply action against selected accounts such as – ‘Cash Only’ and ‘Deposit Required’
  • Review current and previous bills – Able to reprint bills
  • Able to make credit card payments at each workstation
• > Billing Process
  • Process bills
  • Sort bills in order required by the Post Office for maximum discount postal rates
  • Update carrier route service (CAS)
  • Print billing report
  • Print billing exception report – Bills with high dollar amount or large credits
  • Process is scheduled base – Using the Calendar Screen
• > Delinquent Accounts Process
  • Process delinquent accounts
  • 10 day shutoff notices
  • 48 hour shutoff notices
  • Shutoff procedures
  • Process is scheduled base – Using the Calendar Screen
• > Payment Process Services
  • Check scanner
  • Barcode
  • AutoPay – Automatic withdraw from customer account
  • Direct Bank to Bank deposit
  • Check 21 ready
  • Cashiering System screen for front office window
  • Credit Card processing
  • EasyPay – payment plan (4 scheduled payments in a billing cycle)
• > Accounts & Services Information
  • Schedule new and closed accounts
  • Process new and closed accounts on the fly
  • Edit existing account information
  • Edit existing service location information
  • Schedule work order service repairs – Fix leaks, replace meter and other repairs
  • Master/Slave accounts – One account receives the bills from the slave accounts
  • Setup & edit services contracts
  • Setup & process Hydrant meter services
  • Setup & process compound meter
• > The Calendar Screen
  • Where billing, delinquent, 10-day, 48 hour and shutoff tasks are schedule
  • Collections is scheduled from the Calendar screen
  • Scheduling is in one year time span – view future events and tasks
  • Enter office staff duties or time off
  • Program any custom tasks for scheduling
• > Meter Reading Manager
  • Download account information to meter reading devices
  • Able to handle protocols with either standard or radio meters
  • Adjust meter readings from misreads
• > Collections
  • Keep track of customer with no payment on closed accounts
  • Reprints last bill for second chance to pay
  • Generates 10 day letter stating that customer will go to collections
  • Generates electronic file to be sent to collection agency – by e-mail
  • Process is scheduled base – Using the Calendar Screen
• > BackFlow Prevention Program Management
  • Keeps track of Backflow device testing dates
  • Generates a BackFlow device test sheet and letter for mail outs to customers
  • Keeps track of delinquent test and produces a shutoff list
  • Prepares state require reports
• > Reports
  • Reports are designed by the agencies requirements

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•  Jenné Technical Services  •  Dublin  •  California  •